Work Smarger, Not Harder
Introducing Our New COO and the Path to Organizational Excellence
Published July 24, 2023 | 8:30 Am
We are excited to announce a significant AmCap Family of Brands leadership team addition. Please join us in welcoming our new Chief Operations Officer, Jason Smargiasso. With his extensive experience and expertise in mortgage operations, compliance, and sales and his legacy involvement in various departments, we are confident he will play a vital role in driving our company’s growth and success.
As our new COO, Jason will be dedicated to enhancing our reporting and data analysis capabilities. He recognizes the importance of providing our managerial roles with accurate and timely information, enabling them to make informed decisions and uphold quality control standards. Jason’s focus on this critical aspect will ensure that our company remains at the forefront of innovation and efficiency in the mortgage industry, especially during these more challenging circumstances. These evaluations and ultimately improvements will in turn give branches the opportunity to increase their ROI and enhance their profitability.
In the coming months, Jason will thoroughly assess all our technology platforms to identify areas for improvement and optimization. He will also explore the potential of leveraging artificial intelligence to streamline our processes and enhance the customer experience. By harnessing the power of technology, we can drive operational excellence and deliver superior value to our clients—including, but not limited to, e-closings and remote 1003s.
“It will continue to be crucial to leverage technology advancement in conjunction with employee training to add operational efficiencies and speed of process. We are a service industry and our consumer’s needs must be met through communication, collaboration, and customer support throughout the platform. Lastly, the company must be diligent when dealing with big data, from how we protect it to how we analyze it. It will dictate many decisions moving forward and accuracy in reporting KPI’s to leaders of the company is imperative”.
– Jason Smargiasso, COO at AmCap Home Loans
Another key initiative that Jason will spearhead is global fee optimization. He will work closely with our finance and operations teams to evaluate our fee structures, identify opportunities for optimization, and implement strategies to enhance profitability while maintaining our commitment to fair and transparent pricing. This endeavor will not only benefit our company’s financial performance but also ensure that our clients receive the best possible value for their mortgage services.
Furthermore, Jason will be dedicated to improving efficiency across all departments. By streamlining processes, eliminating redundancies, and enhancing communication channels, we can create a more agile and productive work environment. His guidance and support will enable us to operate more effectively, respond to market dynamics efficiently, and meet the evolving needs of our clients.
We are confident that Jason’s leadership, vision, and expertise will contribute significantly to our company’s growth and success. We encourage you to welcome him warmly and support him as he leads us on this exciting journey of transformation and improvement.
Jason is so thankful to his compliance team for the years they’ve spent together, and he looks forward to continue being a vital role in that department. After all, compliance and operations in the mortgage industry go hand in hand—one of the many reasons Jason will thrive in his new role.
Please join us in congratulating Jason Smargiasso on his new role as Chief Operations Officer. We are excited about the positive changes and opportunities that lie ahead, and we are confident that, together, we will secure our spot in the mortgage industry as the company that makes good loans to good borrowers.
Thank you for your continued dedication and commitment to the AmCap Family of Brands. We are proud to have such a talented and passionate team driving our success.
Congratulations Jason! I enjoy working with you!